How can we help you?

Getting started is easy! Click the "Get Started" button to create your free account. No credit card required for the 14-day trial. Once registered, you'll be guided through setting up your business profile, and you can explore our comprehensive tutorials to learn about each feature.

Nubeso works entirely in your web browser - no special software needed! For the best experience, we recommend Chrome, Firefox, Safari, or Edge (latest versions). If you plan to use the POS system with card payments, you'll need a Stripe Terminal card reader, which you can order from Stripe.

Yes! Nubeso supports importing data from Excel/CSV files for products, clients, inventory, and more. We also offer migration assistance for Enterprise customers. If you need help, our support team can guide you through the process or do it for you.

Basic setup takes about 10-15 minutes. You can start using core features immediately. Adding your products, team members, and customizing settings can take 1-2 hours depending on your business complexity. Our onboarding checklist guides you through each step.

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and cryptocurrency (Bitcoin, Ethereum, USDC) through our Web3 integration. All payments are processed securely through Stripe.

Yes! There are no long-term contracts. You can cancel your subscription at any time from your account settings. Your data will remain accessible for 30 days after cancellation, giving you time to export everything you need.

At the end of your 14-day free trial, you'll be prompted to choose a paid plan. If you don't select a plan, your account will be downgraded to a free read-only mode where you can view but not edit data. No credit card is required to start your trial.

Absolutely! You can change your plan at any time. Upgrades take effect immediately, and you'll be charged the prorated difference. Downgrades take effect at the end of your current billing period, and we'll credit your account accordingly.

Yes! We offer special pricing for verified nonprofits, educational institutions, and startups. Contact our sales team at sales@nubeso.com with proof of your organization status to learn about available discounts.

Nubeso is designed for multiple industries including restaurants, retail stores, real estate agencies, professional services, construction, healthcare, and more. Each business type unlocks industry-specific features like Kitchen Display for restaurants or property listings for real estate.

Yes! The Professional and Enterprise plans support multiple locations. You can manage inventory, staff, and sales separately for each location while maintaining unified reporting and customer data across all locations.

The POS system has limited offline functionality for processing sales. Transactions are queued and synced when your internet connection is restored. However, most features require an internet connection for real-time updates and cloud access.

Yes! Nubeso has built-in Web3 integration. You can accept Bitcoin, Ethereum, USDC, and other cryptocurrencies on invoices and through the POS system. You can also set up automatic conversion to fiat currency to avoid volatility.

Yes! Nubeso has iOS and Android apps available for download. You can manage your business, process payments, track time, view reports, and more from your phone or tablet. The app syncs seamlessly with the web version.

Absolutely! We use bank-level encryption (AES-256), secure cloud infrastructure with AWS/Supabase, and comply with SOC 2, GDPR, and CCPA standards. Your data is automatically backed up daily, and we never share your information with third parties without your consent.

Yes! Nubeso has robust permission controls. You can assign different roles (Owner, Admin, Manager, Staff) with specific permissions for each team member. You can control access to sensitive features like financial reports, settings, and data exports.

Go to Settings > Team, then click "Invite Team Member." Enter their email address and assign their role. They'll receive an invitation email to create their own login credentials. You can add unlimited team members on Professional and Enterprise plans.

Your data remains accessible in read-only mode for 30 days after cancellation. During this time, you can export all your data (invoices, client lists, reports, etc.) at any time. After 30 days, data is permanently deleted for security and privacy.

Yes! We strongly recommend enabling 2FA for enhanced security. You can set up two-factor authentication using apps like Google Authenticator or Authy. This adds an extra layer of protection to your account.

Nubeso works best on the latest versions of Google Chrome, Mozilla Firefox, Safari, and Microsoft Edge. We also support mobile browsers on iOS and Android. Internet Explorer is not supported.

Yes! The Professional and Enterprise plans include API access. Our RESTful API allows you to integrate Nubeso with your existing tools and build custom workflows. Complete API documentation is available at docs.nubeso.com/api.

Yes! Nubeso integrates with QuickBooks, Xero, and other popular accounting platforms. You can sync invoices, expenses, and financial data automatically. We also support Zapier for connecting to 5000+ apps.

Absolutely! Nubeso integrates with Shopify and WooCommerce to sync products, inventory, and orders in real-time. This prevents overselling and keeps your online and in-store inventory aligned.

Yes! You can customize invoice and receipt templates with your logo, colors, and branding. You can also add custom fields, payment terms, and footer text. Enterprise plans offer advanced customization and white-labeling options.

All plans include email support with responses within 24 hours. Professional plans get priority support with faster response times. Enterprise customers receive 24/7 phone and chat support plus a dedicated account manager.

Yes! We have comprehensive video tutorials, written guides, and a searchable help center. Professional customers can schedule live training sessions. Enterprise customers receive custom training tailored to their workflow and unlimited training sessions.

You can report bugs or request features directly from your dashboard using the feedback button, or email support@nubeso.com. We actively review all feedback and prioritize features based on user demand. Our public roadmap shows what we're working on.

Yes! Join our Discord community to connect with other Nubeso users, share tips, get help from peers, and participate in beta testing new features. We also host monthly webinars on best practices and new features.

Phone support is available for Enterprise customers 24/7. Professional plan users can request callback support during business hours. Starter plan users have access to email and live chat support during business hours.