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POS & Retail

Complete Setup for Retail Stores

Comprehensive guide for retail businesses to manage inventory, sales, and customers.

Intermediate25 min11 Steps

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Prerequisites

  • Business account created
  • Locations configured
  • Product catalog ready

Set Business Type to Retail

Select "Retail" as your business type in Settings. This enables retail-focused features: Barcode scanning, Product variants (sizes, colors), Stock management by location, Quick checkout interface, Customer accounts and loyalty.

Pro Tips

  • Retail mode optimizes for fast transactions

Import Product Catalog

Bulk import products via CSV/Excel file, or add manually. For each product include: Product name and description, SKU (unique identifier), Barcode/UPC, Category and tags, Prices (regular and sale), Vendor information, Current stock levels.

Pro Tips

  • Use barcode scanner to input barcodes
  • Standardize SKU format
  • Include detailed descriptions

Set Up Product Variants

For products with variations (shirts in different sizes/colors): Create the base product, Add variant options (Size: S, M, L, XL), Add variant values (Color: Red, Blue, Green), Set pricing and SKUs for each variant combination, Track inventory per variant.

Pro Tips

  • Limit variants to essential options
  • Use clear naming conventions

Configure Multi-Location Inventory

If you have multiple store locations: Set initial stock quantities per location, Configure automatic low-stock alerts per location, Enable inter-location transfers, Set location-specific pricing (if needed).

Pro Tips

  • Conduct physical counts before system launch
  • Reconcile regularly

Enable Barcode Scanning

Connect barcode scanners to your POS devices. Test scanning on various products. Configure scan behavior: Add to cart on scan, Show product details first, Quantity input after scan. Print barcode labels for products without barcodes.

Pro Tips

  • Keep scanner within reach
  • Clean scanner regularly
  • Have manual SKU entry as backup

Set Up Tax Configuration

Configure sales tax rates for your location(s). Set up: State/provincial tax, County/city tax, Special district taxes. Mark tax-exempt categories (groceries, clothing, etc. if applicable). Configure tax-exempt customer accounts.

Important Warnings

  • Verify tax rates with local authorities
  • Update rates when regulations change

Create Customer Accounts

Enable customer account creation at checkout. Collect: Name, Email, Phone number, Address (for shipping), Preferences and notes. Link purchases to customer profiles for history tracking.

Pro Tips

  • Make signup optional at first
  • Offer incentives for creating accounts

Configure Receipt Printing

Connect receipt printers to POS stations. Customize receipt layout with: Store logo and branding, Store contact information, Return policy, Promotional messages. Enable email receipts option.

Pro Tips

  • Print test receipts regularly
  • Keep extra receipt paper stocked

Set Up Vendor Management

Add vendor/supplier profiles with: Company name and contact, Product catalogs, Standard pricing, Lead times, Payment terms. Create purchase orders through the system. Track received inventory against orders.

Pro Tips

  • Maintain multiple suppliers for key products
  • Compare pricing regularly

Train Retail Staff

Train employees on: Using the POS system, Scanning products, Processing returns and exchanges, Handling discounts and promotions, Managing customer accounts, Cash drawer procedures. Create role-based training materials.

Pro Tips

  • Hands-on practice with supervision
  • Create quick reference guides

Test Complete Sales Flow

Process test transactions including: Regular product sale, Sale with variant selection, Discounted items, Returns and exchanges, Customer account creation, Multiple payment methods. Verify inventory updates correctly.

Important Warnings

  • Test all payment types
  • Ensure tax calculations are correct

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